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Return & Exchange Policy

Your satisfaction is our always pursue. RAYRAYHAIR.COM offers exchange and return policy here for synthetic wigs. Check below for more details. Any questions with your order, please feel free to email us: 
service@rayrayhair.com.

 

RETURN

If you are not happy with the item, you can apply a refund within 48 hours after receiving your package. And we will reply and solve it within 24 hours on working days.

1. Refund only applied to the orders of the original conditions ( unwashed, uncut, unworn, undamaged, etc.)


2. Custom, Clearance, Accessories and Gift Gallery items cannot be returned. All ineligible products will be
rejected and sent back to you at your cost.


3. 15% re-stocking fee will be charged for all returned items. What is more, if your item is a customized one, $20 of your total payment as a customized fee will not be refunded.

4. Please contact
service@rayrayhair.com, and you will get the return address and a Return Merchandise Authorization(RMA) number. Please return the item with the Order Number and RMA number. Please mail it back within 3 working days, we will check your item. 
Then we'll refund within 3 working days after we
receive your returned packages. 


5. Customers are responsible for the return shipping cost of the merchandise.


EXCHANGE

RAYRAYHAIR.COM offers one time free exchange. Please contact us within 48 hours after receiving your package.

1. Exchange will apply to the orders of the original conditions ( unwashed, uncut, unworn, undamaged etc.). Besides, if you want to exchange to a customized one, an extra 20$ will be charged, and if your original item is also a customized one, another 20$ will be charged as the customized fee of your second item. Please note that the customized fee is not refundable.

2. 
Custom, Clearance, Accessories and Gift Gallery items cannot be exchanged.

3. We will charge you extra or credit back the overcharge for any price differences of the exchange.

4. The exchange item will be shipped after we received the previous one.

5. The second-time exchange will charge for a shipping fee plus a 15% restocking free.

6. No items can be exchanged for a third time or more.

 

 

ORDER CANCELLATION & CHANGE
 

There is no fee for cancellation or change on orders placed within 24 hours. After 24 hours, a 15% re-stocking
fee will be charged. If your order has been shipped out, an extra shipping fee ($20) will be charged and we will refund you the remaining fee aftercalling back the package.

 

POLICY DISCLAIMERS
 

RayRayHair reserves the right at our discretion to make changes to these policies. Please check this page
periodically for updates.